Terms & Conditions

Martelli Orchards PT Limited Ecommerce Store The content of this website is for your general information and use only. It is subject to change without notice.

Payments

We accept payment cash on deliver, direct bank deposit (EFT).
The payment process is completed after your order is finalised.

We prefer that you place your order online as this ensures the highest level of accuracy; we will take orders over the phone as a last resort if you are experiencing computer problems or do not have access to the internet.
Order cut off time is midnight the day before your desired delivery day.
You must ensure that all information provided by you in relation to your order is accurate, complete and up to date.
Please make sure you check your order confirmation carefully as we will not accept liability for incorrectly ordered items.
Your order confirmation is not your invoice.
Cancellation of your order can be done until the order has commenced packing. This may be as early as the morning of the day prior to delivery. Once the packing process has started the order cannot be cancelled. All cancellations to be done online.
We do our best to accommodate late changes to your order. However, once your order has been packed and is in ‘despatch’ we are unable to accommodate any more alterations.
When you use this website you are responsible for maintaining the confidentiality of your access information and for restricting access to your computer.
Contents of Mixed Seasonal Boxes may change without notice. Items in the boxes listed on the website are a guide only.

Unless you live in a security building, we do not require you to be home at the time of delivery.
If we need access through a security door to deliver your order, you will need to be home at the time of delivery. If you are not home and we are not able to gain access our driver is under instructions to bring your order back to the warehouse. We will then attempt delivery again on the next available delivery day, if this occurs you will be charged a (second) delivery fee.
Request for same delivery is possible conditional: Reside in Orange, confirm order request via phone and confirm payment.

Most of our fruit and vegetables are sourced directly from local farmers in the Central West.
Our goal is to only provide the freshest produce, and we try to check all items in your order, although we can miss something.
Fresh fruits and vegetables are extremely perishable and have a relatively short shelf life. They are a living and respiring product that also senescence and dye after harvest.
Several factors can influence the quality and presentation of fruit and vegetables
As a small family business, environmental factors are not always in our control.

Use or lack of chemicals, pesticides pre- & post-harvest
Organic or conventional
Immediate weather conditions pre & post-harvest
Storage environment pre- & post-sale

Martelli Orchards offers a full credit and replacement or refund for the item provided that is not of the best quality. We ask customers to inform us by sending an email with a photo as soon as possible after receiving their order and within 24 hours. If possible, we will deliver replacement items or we will issue a credit on your account to be deducted from your next order. If this does not suit you, you can request a credit directly onto your bank account (not a credit card). If you do not request a credit or contact us within 24 hours, we reserve the right to refuse a credit.
If you have ordered an item incorrectly, we reserve the right to refuse a refund.
We do not offer returns and credits for 'change of mind'.
If we have supplied you with an item incorrectly or provided the wrong item in error, we will issue a refund and will pick up the incorrect item at which time we will deliver the correct item. However, you will need to make the item available for pickup on our next delivery run to your area. If you have used the item or thrown it away, we reserve the right to reject your claim for a refund. All claims for credit due to missing or incorrect items must be made to Martelli Orchards Admin (0412 990 092) within 24 hours of the delivery being received.
If you have ordered a frozen or refrigerated item, you need to be aware that some defrost and increase in temperature of the item will occur in transit. We pack your items carefully and deliver them in refrigerated trucks however once your item is removed from its storage temperature there will naturally be some increase in temperature. Please be assured that the packaging we use for transportation of your colds items is designed to keep them cold for as long as possible and a slight increase in temperature over the space of one day (24 hours) will not mean that your food is no longer safe to eat.

From time to time we offer promotional codes for either new or existing customers.
All promo codes have an expiry date and are available for a short and defined period only. Often, they are only available for the week in which they are issued.
Eligibility is based on meeting a minimum spend. The delivery fee is not included in this minimum.
Multiple promo codes are not able to be combined in the same order. One promocode per delivery.
The free delivery promo code is only available for orders delivered in our vans with our drivers.

Privacy Policy

Martelli Orchards is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 . The NPPs govern how we collect, use, disclose, store, secure and dispose of your Personal Information. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including phone contact, and email correspondence, via our website www.martelliorchards.com.au, from our Facebook site www.facebook.com/freshfruit2800 . We don’t guarantee website links or the policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing at martelliorchards@outlook.com.au.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

• For the primary purpose for which it was obtained

• For a secondary purpose that is directly related to the primary purpose

• With your consent; or where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Martelli Orchards PTY Limited will not charge any fee for your access request of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Delivering to Orange NSW and surrounding suburbs

Terms & Conditions

Payments

Privacy Policy

What is Personal Information and why do we collect it?

Third-Party Advertising/Marketing

Sensitive Information

Disclosure of Personal Information

Security of Personal Information

Access to your Personal Information

Maintaining the Quality of your Personal Information

Privacy Policy Complaints and Enquiries

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About Us

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Terms & Conditions

Admin 0412990092

Delivery 0402600030

Orders 0408760007

Experience farm-fresh produce delivered to your doorstep by Martelli Orchards. Order now!

Email martelliorchards@outlook.com.au

Orchard Farm:
The Far End
66 Wrights Lane, Canobolos NSW 2800

Apple Acres
15 Watts Road, Borenore NSW 2800